Issues & Supplements
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News
Hyde and Notting Hill bonds push margins to new lows · 10-08-2010 · Kate Allen, Social Housing magazine
Hyde and Notting Hill bonds push margins to new lows · 10-08-2010 · Kate Allen, Social Housing magazine
Columns
Sector's moaning minnies should step back to make way for positive growth discussion · 10-08-2010 · Sebastian Taylor
Sector's moaning minnies should step back to make way for positive growth discussion · 10-08-2010 · Sebastian Taylor
News
London & Quadrant HG books largest-ever surplus and big rise in operating margin · 10-08-2010 · Kate Allen, Social Housing magazine
London & Quadrant HG books largest-ever surplus and big rise in operating margin · 10-08-2010 · Kate Allen, Social Housing magazine
News
Sector warned that coalition's VAT rise 'could eat up half our annual surplus' · 10-08-2010 · Kate Allen, Social Housing magazine
Sector warned that coalition's VAT rise 'could eat up half our annual surplus' · 10-08-2010 · Kate Allen, Social Housing magazine
Columns
Shapps and Treasury must remember that toothless regulator worse than abolition · 10-08-2010 · Derek Joseph, Social Housing magazine
Shapps and Treasury must remember that toothless regulator worse than abolition · 10-08-2010 · Derek Joseph, Social Housing magazine
Columns
Caution needed in application of market-led solutions to address affordability gap · 10-08-2010 · Andrew Heywood, independent consultant
Caution needed in application of market-led solutions to address affordability gap · 10-08-2010 · Andrew Heywood, independent consultant
Market Digest
Double-dip recession fears outweigh cheery growth data, thanks to fall-off in lending · 10-08-2010 · Rob Cowley, Social Housing magazine
Double-dip recession fears outweigh cheery growth data, thanks to fall-off in lending · 10-08-2010 · Rob Cowley, Social Housing magazine
News
10bn yen currency swap nets PFP £76m placement · 07-07-2010 · Kate Allen, Social Housing magazine
10bn yen currency swap nets PFP £76m placement · 07-07-2010 · Kate Allen, Social Housing magazine
News
FSA-registered fund aims to slake mortgage lending drought · 07-07-2010 · Kate Allen, Social Housing magazine
FSA-registered fund aims to slake mortgage lending drought · 07-07-2010 · Kate Allen, Social Housing magazine
Columns
Future housing development hangs on RPs' willingness to consider radical changes · 07-07-2010 · Peter Marsh, The Tenant Services Authority
Future housing development hangs on RPs' willingness to consider radical changes · 07-07-2010 · Peter Marsh, The Tenant Services Authority
News
Bond-style charitable lending offers funding opportunity for social landlords · 07-07-2010 · Kate Allen, Social Housing magazine
Bond-style charitable lending offers funding opportunity for social landlords · 07-07-2010 · Kate Allen, Social Housing magazine
News
HCA set to lose powers to councils as Shapps pushes localist investment agenda · 07-07-2010 · Kate Allen, Social Housing magazine
HCA set to lose powers to councils as Shapps pushes localist investment agenda · 07-07-2010 · Kate Allen, Social Housing magazine
Columns
DCLG must balance desire to cut quangos with understanding of regulator's value · 07-07-2010 · Derek Joseph, Social Housing magazine
DCLG must balance desire to cut quangos with understanding of regulator's value · 07-07-2010 · Derek Joseph, Social Housing magazine
Columns
Debate over floating versus fixed rates should consider benefits of certainty · 07-07-2010 · Bill Farrant, Santander
Debate over floating versus fixed rates should consider benefits of certainty · 07-07-2010 · Bill Farrant, Santander
Columns
Convergence of public and private sectors set to fuel staff remuneration competition · 07-07-2010 · Andrew Crawford, Devonshires solicitors
Convergence of public and private sectors set to fuel staff remuneration competition · 07-07-2010 · Andrew Crawford, Devonshires solicitors
Columns
Landlords must not let accounting changes push them into derivatives decisions · 07-07-2010 · Andrew Hart, Traderisks
Landlords must not let accounting changes push them into derivatives decisions · 07-07-2010 · Andrew Hart, Traderisks
Columns
Housing benefit reforms vital, but changes must not affect lending environment · 07-07-2010 · Andrew Heywood, independent consultant
Housing benefit reforms vital, but changes must not affect lending environment · 07-07-2010 · Andrew Heywood, independent consultant
Market Digest
Markets respond well to Budget measures despite poor inflation and growth forecasts · 07-07-2010 · Rob Cowley, Social Housing magazine
Markets respond well to Budget measures despite poor inflation and growth forecasts · 07-07-2010 · Rob Cowley, Social Housing magazine
Inspections
Solid governance and viability rating for Bracknell Forest Homes' first judgement · 07-07-2010
Solid governance and viability rating for Bracknell Forest Homes' first judgement · 07-07-2010
People
Letters: Scottish associations' impairment · 07-07-2010 · Ian Brennan, Scottish Housing Regulator
Letters: Scottish associations' impairment · 07-07-2010 · Ian Brennan, Scottish Housing Regulator
News
New Scottish trust pioneers intermediate rent model · 04-06-2010 · Kate Allen, Social Housing magazine
New Scottish trust pioneers intermediate rent model · 04-06-2010 · Kate Allen, Social Housing magazine
News
Social housing lenders criticised over 'uncompetitive' tactics · 04-06-2010 · Kate Allen, Social Housing magazine
Social housing lenders criticised over 'uncompetitive' tactics · 04-06-2010 · Kate Allen, Social Housing magazine
News
Stock sales market bursts into bloom, with over 5,000 units changing hands in two years · 04-06-2010 · Kate Allen, Social Housing magazine
Stock sales market bursts into bloom, with over 5,000 units changing hands in two years · 04-06-2010 · Kate Allen, Social Housing magazine
News
'New deal' could include rent freedoms in return for access to landlords' latent capacity · 04-06-2010 · Kate Allen, Social Housing magazine
'New deal' could include rent freedoms in return for access to landlords' latent capacity · 04-06-2010 · Kate Allen, Social Housing magazine
Columns
Forthcoming emergency Budget provides chance for housing sector to set out its stall · 04-06-2010 · Derek Joseph, Social Housing magazine
Forthcoming emergency Budget provides chance for housing sector to set out its stall · 04-06-2010 · Derek Joseph, Social Housing magazine
Columns
Landlords involved in care home provision must watch out for new performance rules · 04-06-2010 · Bryan Higgins, Grant Thornton
Landlords involved in care home provision must watch out for new performance rules · 04-06-2010 · Bryan Higgins, Grant Thornton
Columns
'Golden brick' test on development VAT expands to more generous 'golden slab' · 04-06-2010 · Andy Rogers, KPMG
'Golden brick' test on development VAT expands to more generous 'golden slab' · 04-06-2010 · Andy Rogers, KPMG
Columns
Pension costs can prove complicated when negotiating service-outsourcing contracts · 04-06-2010 · Gary Delderfield, Eversheds
Pension costs can prove complicated when negotiating service-outsourcing contracts · 04-06-2010 · Gary Delderfield, Eversheds
Deals
King Sturge buys Drivers Jonas housing team after Deloitte discovers client conflicts · 04-06-2010
King Sturge buys Drivers Jonas housing team after Deloitte discovers client conflicts · 04-06-2010
Inspections
Funding uncertainty for Rykneld and Redbridge despite winning two-star status · 04-06-2010
Funding uncertainty for Rykneld and Redbridge despite winning two-star status · 04-06-2010
Market Digest
Accelerating inflation triggers rate warning as Chancellor moves to change target measure · 04-06-2010 · Rob Cowley, Social Housing magazine
Accelerating inflation triggers rate warning as Chancellor moves to change target measure · 04-06-2010 · Rob Cowley, Social Housing magazine
News
Wave of ALMO transfers set to fuel funding demand · 06-05-2010 · Kate Allen, Social Housing magazine
Wave of ALMO transfers set to fuel funding demand · 06-05-2010 · Kate Allen, Social Housing magazine
News
Sector landed £4bn new finance in 2009, including £3.2bn fresh lending facilities · 06-05-2010 · Kate Allen, Social Housing magazine
Sector landed £4bn new finance in 2009, including £3.2bn fresh lending facilities · 06-05-2010 · Kate Allen, Social Housing magazine
News
Providers call for shared ownership changes to boost sales and broaden product's appeal · 06-05-2010 · Kate Allen, Social Housing magazine
Providers call for shared ownership changes to boost sales and broaden product's appeal · 06-05-2010 · Kate Allen, Social Housing magazine
Columns
Fixed versus floating? Banks' arguments are unconvincing in interest rate debate · 06-05-2010 · David Bogle, Hightown Praetorian HA
Fixed versus floating? Banks' arguments are unconvincing in interest rate debate · 06-05-2010 · David Bogle, Hightown Praetorian HA
Columns
Muddled role of regulator highlighted in debate over status of HCA grant and equity · 06-05-2010 · Derek Joseph, Social Housing magazine
Muddled role of regulator highlighted in debate over status of HCA grant and equity · 06-05-2010 · Derek Joseph, Social Housing magazine
Columns
Social landlords should pay heed to major opportunities in 'in-between' market · 06-05-2010 · Mark Lupton, independent housing policy analyst
Social landlords should pay heed to major opportunities in 'in-between' market · 06-05-2010 · Mark Lupton, independent housing policy analyst
Columns
HRA reform proposals signal new era of massive local authority borrowings · 06-05-2010 · Catherine Hand, Trowers & Hamlins
HRA reform proposals signal new era of massive local authority borrowings · 06-05-2010 · Catherine Hand, Trowers & Hamlins
Columns
ALMOs' achievements present persuasive case for councils to reject abolition · 06-05-2010 · John Perry, Chartered Institute of Housing
ALMOs' achievements present persuasive case for councils to reject abolition · 06-05-2010 · John Perry, Chartered Institute of Housing
Columns
Private rented sector could be cross-subsidy answer to future social housing funding gap · 06-05-2010 · Andrew Heywood, independent consultant
Private rented sector could be cross-subsidy answer to future social housing funding gap · 06-05-2010 · Andrew Heywood, independent consultant
Inspections
TSA flexes its muscles with first-ever supervision order, targeting Three Valleys · 06-05-2010
TSA flexes its muscles with first-ever supervision order, targeting Three Valleys · 06-05-2010
Market Digest
Fear of Greek debt default shakes markets despite encouraging growth and capacity data · 06-05-2010 · Rob Cowley, Social Housing magazine
Fear of Greek debt default shakes markets despite encouraging growth and capacity data · 06-05-2010 · Rob Cowley, Social Housing magazine
News
£72m THFC bond issue tap achieves low 105bp margin · 08-04-2010 · Kate Allen, Social Housing magazine
£72m THFC bond issue tap achieves low 105bp margin · 08-04-2010 · Kate Allen, Social Housing magazine
News
One-third of associations pick cheapest staff pension option through new SHPS offer · 08-04-2010 · Kate Allen, Social Housing magazine
One-third of associations pick cheapest staff pension option through new SHPS offer · 08-04-2010 · Kate Allen, Social Housing magazine
News
Two Lloyds bilateral deals deliver £100m for A2 Dominion · 08-04-2010 · Kate Allen, Social Housing magazine
Two Lloyds bilateral deals deliver £100m for A2 Dominion · 08-04-2010 · Kate Allen, Social Housing magazine
News
Details emerge of regulator's approach to financial viability and governance standard · 08-04-2010
Details emerge of regulator's approach to financial viability and governance standard · 08-04-2010
Columns
Launch of TSA's new regulatory regime presents strategic opportunity for boards · 08-04-2010 · Richard Moriarty, The Tenant Services Authority
Launch of TSA's new regulatory regime presents strategic opportunity for boards · 08-04-2010 · Richard Moriarty, The Tenant Services Authority
Columns
Boards must take a more left-field approach to mapping and planning for business risks · 08-04-2010 · Derek Joseph, Social Housing magazine
Boards must take a more left-field approach to mapping and planning for business risks · 08-04-2010 · Derek Joseph, Social Housing magazine
Columns
Finance directors must stay calm over impact of IFRS on ratios and covenants · 08-04-2010 · Howard Webb, Sector Weedon Grant
Finance directors must stay calm over impact of IFRS on ratios and covenants · 08-04-2010 · Howard Webb, Sector Weedon Grant
Columns
TSA's new governance regime puts question mark over future of annual general meetings · 08-04-2010 · Andrew Crawford, Devonshires solicitors
TSA's new governance regime puts question mark over future of annual general meetings · 08-04-2010 · Andrew Crawford, Devonshires solicitors
Columns
Social landlords' private finance prospects transformed from bleak to blooming · 08-04-2010 · Adrian Joliffe, David Tolson Partnership
Social landlords' private finance prospects transformed from bleak to blooming · 08-04-2010 · Adrian Joliffe, David Tolson Partnership
Market Digest
Treasury breathes sigh of relief as post-Budget market inertia keeps gilt yields low · 08-04-2010 · Rob Cowley, Social Housing magazine
Treasury breathes sigh of relief as post-Budget market inertia keeps gilt yields low · 08-04-2010 · Rob Cowley, Social Housing magazine
News
£100m Barclays-Waterloo deal boosts lending market · 04-03-2010 · Kate Allen, Social Housing magazine
£100m Barclays-Waterloo deal boosts lending market · 04-03-2010 · Kate Allen, Social Housing magazine
News
New capital issuance platform bids for mid-rank RSLs' business · 04-03-2010 · Kate Allen, Social Housing magazine
New capital issuance platform bids for mid-rank RSLs' business · 04-03-2010 · Kate Allen, Social Housing magazine
News
RSLs warned over mis-match between escalating operating costs and rental income · 04-03-2010 · Kate Allen, Social Housing magazine
RSLs warned over mis-match between escalating operating costs and rental income · 04-03-2010 · Kate Allen, Social Housing magazine
Deals
Origin sheds 632 units through inter-RSL sales to achieve geographical re-focusing · 04-03-2010
Origin sheds 632 units through inter-RSL sales to achieve geographical re-focusing · 04-03-2010
News
Regulator cuts budget in attempt to answer critics and counteract rising pension costs · 04-03-2010
Regulator cuts budget in attempt to answer critics and counteract rising pension costs · 04-03-2010
Columns
RSL staffing costs 2008/09: Inefficiencies hamper funding of new social housing · 04-03-2010 · Derek Joseph, Social Housing magazine
RSL staffing costs 2008/09: Inefficiencies hamper funding of new social housing · 04-03-2010 · Derek Joseph, Social Housing magazine
Columns
Beating boom and bust: Hands-off approach delivers long-term property market stability · 04-03-2010 · Peter King, De Montfort University
Beating boom and bust: Hands-off approach delivers long-term property market stability · 04-03-2010 · Peter King, De Montfort University
Columns
New regime of pension provision looms with compulsory personal accounts for all · 04-03-2010 · James Beardmore, KPMG
New regime of pension provision looms with compulsory personal accounts for all · 04-03-2010 · James Beardmore, KPMG
Columns
Associations' failure to focus on VAT means liability issues may be lurking in the books · 04-03-2010 · John Voyez, Smith & Williamson
Associations' failure to focus on VAT means liability issues may be lurking in the books · 04-03-2010 · John Voyez, Smith & Williamson
Columns
Optimistic developing RSLs must note downside risk of stagnant housing market · 04-03-2010 · Andrew Heywood, independent consultant
Optimistic developing RSLs must note downside risk of stagnant housing market · 04-03-2010 · Andrew Heywood, independent consultant
Market Digest
Financial markets' sovereign debt concerns fuel debate over future of public finances · 04-03-2010 · Rob Cowley, Social Housing magazine
Financial markets' sovereign debt concerns fuel debate over future of public finances · 04-03-2010 · Rob Cowley, Social Housing magazine
News
L&Q drives down margins with £300m, 115bp issue · 04-02-2010 · Kate Allen, Social Housing magazine
L&Q drives down margins with £300m, 115bp issue · 04-02-2010 · Kate Allen, Social Housing magazine
News
Decent Homes programme misses 2010 completion target · 04-02-2010 · Kate Allen, Social Housing magazine
Decent Homes programme misses 2010 completion target · 04-02-2010 · Kate Allen, Social Housing magazine
News
MPs' committee calls for closer regulation of treasury advisers' deposit-placing role · 04-02-2010 · Kate Allen, Social Housing magazine
MPs' committee calls for closer regulation of treasury advisers' deposit-placing role · 04-02-2010 · Kate Allen, Social Housing magazine
News
Analysis: RSLs' 08/09 impairments top £164m, majority booked by mixed groups · 04-02-2010 · Kate Allen, Social Housing magazine
Analysis: RSLs' 08/09 impairments top £164m, majority booked by mixed groups · 04-02-2010 · Kate Allen, Social Housing magazine
Columns
Costly regulation arrangements could be mitigated through interested parties' fees · 04-02-2010 · Derek Joseph, Social Housing magazine
Costly regulation arrangements could be mitigated through interested parties' fees · 04-02-2010 · Derek Joseph, Social Housing magazine
Columns
Component accounting: Keep it simple in interests of accounts' non-financial users · 04-02-2010 · Arthur Merchant, Grant Thornton
Component accounting: Keep it simple in interests of accounts' non-financial users · 04-02-2010 · Arthur Merchant, Grant Thornton
Columns
No quick answers to fundamental question of what to build and how to finance it · 04-02-2010 · Andrew Heywood, independent consultant
No quick answers to fundamental question of what to build and how to finance it · 04-02-2010 · Andrew Heywood, independent consultant
Market Digest
Fragile economic recovery underway, but investors wary of both gilts and equities · 04-02-2010 · Rob Cowley, Social Housing magazine
Fragile economic recovery underway, but investors wary of both gilts and equities · 04-02-2010 · Rob Cowley, Social Housing magazine
News
Fitch rating aids speedy £250m Genesis bond issue · 19-01-2010 · Kate Allen, Social Housing magazine
Fitch rating aids speedy £250m Genesis bond issue · 19-01-2010 · Kate Allen, Social Housing magazine
News
English stock transfer programme faces decline as Whitehall abandons gap funding · 19-01-2010 · Kate Allen, Social Housing magazine
English stock transfer programme faces decline as Whitehall abandons gap funding · 19-01-2010 · Kate Allen, Social Housing magazine
Columns
Key to spotting asset bubbles lies in assessment of value versus speculation · 19-01-2010 · Derek Joseph, Social Housing magazine
Key to spotting asset bubbles lies in assessment of value versus speculation · 19-01-2010 · Derek Joseph, Social Housing magazine
News
35 associations benefit from THFC's distribution of £345m European funding · 19-01-2010 · Kate Allen, Social Housing magazine
35 associations benefit from THFC's distribution of £345m European funding · 19-01-2010 · Kate Allen, Social Housing magazine
Columns
Transfer programme delivered 1.4 million units over 20 years, but now faces wind-down · 19-01-2010 · Hal Pawson, Heriot-Watt University
Transfer programme delivered 1.4 million units over 20 years, but now faces wind-down · 19-01-2010 · Hal Pawson, Heriot-Watt University
Market Digest
Longer-term Libor, gilt yields and swap rates shift in anticipation of upward base rate move · 19-01-2010 · Rob Cowley, Social Housing magazine
Longer-term Libor, gilt yields and swap rates shift in anticipation of upward base rate move · 19-01-2010 · Rob Cowley, Social Housing magazine
Columns
Economic woes make choosing a contractor tricky; early assessment helps spot problems · 19-01-2010 · Gareth Kings, Constructionline
Economic woes make choosing a contractor tricky; early assessment helps spot problems · 19-01-2010 · Gareth Kings, Constructionline
City
Dubai's woes add to market's jitters over pre-Budget report, driving equities lower · 19-01-2010
Dubai's woes add to market's jitters over pre-Budget report, driving equities lower · 19-01-2010
Inspections
Genesis sees governance and viability ratings downgraded after audit concerns · 19-01-2010
Genesis sees governance and viability ratings downgraded after audit concerns · 19-01-2010
News
Places for People lands £130m private funds through US odyssey · 03-12-2009 · Kate Allen, Social Housing magazine
Places for People lands £130m private funds through US odyssey · 03-12-2009 · Kate Allen, Social Housing magazine
News
Social landlords 'will need £20 billion private finance over five years', TSA forecasts · 03-12-2009 · Kate Allen, Social Housing magazine
Social landlords 'will need £20 billion private finance over five years', TSA forecasts · 03-12-2009 · Kate Allen, Social Housing magazine
News
HCA prepares the ground for switch from grant funding to investment-based approach · 03-12-2009 · Kate Allen, Social Housing magazine
HCA prepares the ground for switch from grant funding to investment-based approach · 03-12-2009 · Kate Allen, Social Housing magazine
Columns
Introduction of component accounting creates challenge for financial reporting · 03-12-2009 · Jonathan Pryor, Smith & Williamson
Introduction of component accounting creates challenge for financial reporting · 03-12-2009 · Jonathan Pryor, Smith & Williamson
News
'Batten down the hatches', providers told, as sector anticipates harsh funding cuts · 03-12-2009
'Batten down the hatches', providers told, as sector anticipates harsh funding cuts · 03-12-2009
Columns
Fears of deficit rise and contributions increase in forthcoming LGPS valuation · 03-12-2009 · Andrew Speight, First Actuarial
Fears of deficit rise and contributions increase in forthcoming LGPS valuation · 03-12-2009 · Andrew Speight, First Actuarial
Columns
January's VAT rate change: How to implement it, and what to watch out for · 03-12-2009 · Adam Cutler, KPMG
January's VAT rate change: How to implement it, and what to watch out for · 03-12-2009 · Adam Cutler, KPMG
Columns
Key to success in bond finance issuance are timing, valuation reports and security · 03-12-2009 · Geoff Fuller, Elizabeth Collett, Allen & Overy
Key to success in bond finance issuance are timing, valuation reports and security · 03-12-2009 · Geoff Fuller, Elizabeth Collett, Allen & Overy
Columns
Challenge of service charges must be met in great debate over fairness of tenants' rents · 03-12-2009 · Derek Joseph, Social Housing magazine
Challenge of service charges must be met in great debate over fairness of tenants' rents · 03-12-2009 · Derek Joseph, Social Housing magazine
Market Digest
Low interest rates fuel investors' activity as fears grow over asset price bubble · 03-12-2009 · Rob Cowley, Social Housing magazine
Low interest rates fuel investors' activity as fears grow over asset price bubble · 03-12-2009 · Rob Cowley, Social Housing magazine
Inspections
Audit Commission criticises Brunelcare over re-letting and improvement services · 03-12-2009
Audit Commission criticises Brunelcare over re-letting and improvement services · 03-12-2009
News
Demand shortfall as RSLs under-cut by private sector · 05-11-2009 · Kate Allen, Social Housing magazine
Demand shortfall as RSLs under-cut by private sector · 05-11-2009 · Kate Allen, Social Housing magazine
News
Circle Anglia seeks German returns to substitute for development cross-subsidy · 05-11-2009 · Kate Allen, Social Housing magazine
Circle Anglia seeks German returns to substitute for development cross-subsidy · 05-11-2009 · Kate Allen, Social Housing magazine
News
Anchor loses £13m after £12m impairment and £3m re-structure and closure expenses · 05-11-2009 · Kate Allen, Social Housing magazine
Anchor loses £13m after £12m impairment and £3m re-structure and closure expenses · 05-11-2009 · Kate Allen, Social Housing magazine
News
Family Mosaic benefits from sale proceeds in addition to underlying operating surplus · 05-11-2009
Family Mosaic benefits from sale proceeds in addition to underlying operating surplus · 05-11-2009
Accounts News
Metropolitan HP draws down £215m to fund continued epic development programme · 05-11-2009
Metropolitan HP draws down £215m to fund continued epic development programme · 05-11-2009
Columns
HCA help may bridge residential yield gap, but it won't kick-start long-term investment · 05-11-2009 · Derek Joseph, Social Housing magazine
HCA help may bridge residential yield gap, but it won't kick-start long-term investment · 05-11-2009 · Derek Joseph, Social Housing magazine
Columns
Reform of public debt classification rules could free up more investment for housing · 05-11-2009 · John Perry, Chartered Institute of Housing
Reform of public debt classification rules could free up more investment for housing · 05-11-2009 · John Perry, Chartered Institute of Housing
Columns
Stock rationalisation sales can deliver premium on existing-use valuations · 05-11-2009 · Mervyn Jones, Savills
Stock rationalisation sales can deliver premium on existing-use valuations · 05-11-2009 · Mervyn Jones, Savills
Market Digest
Recession grinds on as demand falters and consumers' credit appetite dries up · 05-11-2009 · Rob Cowley, Social Housing magazine
Recession grinds on as demand falters and consumers' credit appetite dries up · 05-11-2009 · Rob Cowley, Social Housing magazine
Inspections
Paddington Churches hit by weaknesses in anti-social behaviour and service charges · 05-11-2009
Paddington Churches hit by weaknesses in anti-social behaviour and service charges · 05-11-2009