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Subscription FAQs

Our team is here to answer any questions you may have about your subscription, submitting stories for consideration for the editorial team or to chat with you about any advertising opportunities.

 

You can see here if we’ve answered the question you have in mind already, and if we’ve not been able to, you can contact us on 0207 772 8311 or email your query to subscriptions@socialhousing.co.uk.

I'd like to take out a subscription. How can I do this?

You can see details of our subscription packages here. You can subscribe directly through our website.

Can I order more than one subscription?

Yes, and we can offer you a discount for taking out a group or corporate subscription. If you’d like more details, you can contact our team here at 0207 772 8311 or enquire by email to enquiries@socialhousing.co.uk

How can I renew my subscription?

If you opted for a yearly subscription with automatic renewal, or you chose our two- or three-year subscription, you won’t have to do anything about your subscription. It will carry on as normal.

If you’ve taken out a regular annual subscription, you can simply renew it on the website.

If you’re part of a group or corporate subscription, you can contact our reps via phone 0207 772 8311 or via email, enquiries@socialhousing.co.uk to discuss renewing your subscription.

Can I still access the website without subscribing?

Yes, but your access will be limited to an article a week. For this, you’ll need to register an account with us here.

Can I change my personal details on the subscription?

You can change your email and delivery address by logging into your account. Go to “My Account” and select Subscriptions.

Alternatively, you can get in touch with our customer services team on subscriptions@socialhousing.co.uk. Please make sure to let us know what details you would like to change.

What happens if I need to change the name on my subscription?

You can contact us directly by phone 0208 955 7008 or email to subscriptions@sociahousing.co.uk to change the name on the subscription.

We are part of a group subscription and need to add a subscriber. How will we be charged for it?

You can add a subscriber at any time that your current group subscription is valid with us. To find out how, and how you will be charged, please contact us on 0207 772 8311 or email to enquiries@socialhousing.co.uk.

We are part of a group subscription and need to change the name of one subscription to a different team member.

Yes, please email: subscriptions@socialhousing.co.uk or call: 0208 955 7008. Our customer services team will be able to help you process the name change on the subscription.

How can I cancel my subscription?

Please note we do not cancel subscriptions per our terms and conditions, but on a group subscription a user can be removed.

Can I share my account with others?

Your subscription is for your use only. You may not share your username and password with anyone else. As per our terms and conditions, we do not permit subscribers to share their account with any one else.

Can I take out a subscription to outside the UK?

Yes, you can take out a subscription to outside the UK. To subscribe please click the link here.

How can I pay for my subscription?

You can pay for your subscription by debit or credit card when checking out online.

Can I pay in currencies other than the GBP (£)?

You can pay in currencies other than GBP (£). Please note that exchange rates apply.

My company needs an invoice before paying for the subscriptions. How can I get one?

We can send you an invoice for your subscription. Please contact us by email subscriptions@socialhousing.co.uk where our customer services team can provide you with one.

I've forgotten my password. How can I reset it?

As you try to log in, you’ll find a “Reset Password” button in red. Click this, and it’ll ask to confirm your email address. Follow the instructions after you’ve confirmed your email address. If the problem persists, you can contact us on 0208 955 7008 or email us at subscriptions@socialhousing.co.uk.

Can I share an article with a colleague?

You can share the link with your colleague. However, your colleague will only be able to read the article if they’re registered or subscribed to Social Housing.

I’m sure I have a subscription, but the site is telling me that I don’t – why is this?

There may be a few reasons why this is happening, but we advise you to ensure that you've registered an account with us before attempting to log into your subscriber account. You can register here.

If you receive the same error message as before, please call us on 0208 955 7008 or email to subscriptions@socialhousing.co.uk, and our customer services team will diagnose the problem.

Where can I find all the previous digital editions of the magazine

Please follow the link here to view and access our archive of digital editions.

Can I update my newsletter preferences?

You can update your individual preferences by clicking through to your account, and into the Newsletters.

I’ve checked my newsletter preference but am not receiving them.

We would recommend checking your Junk/Spam folder. If you’ve not listed our newsletters as a safe sender, they are likely to be there.

If they are not in your Junk/Spam folder, please contact us by phone 0207 772 8311 or email us your query to enquiries@socialhousing.co.uk, and our team will look into this for you.

I’m having issues accessing my account.

Please email subscriptions@socialhousing.co.uk or call 0208 955 7008. Our customers services department is on hand to diagnose the issue.

I haven't received my copy of the magazine. Can I be sent a replacement?

If you’ve not received your copy of the magazine, please email subscriptions@socialhousing.co.uk or call us on 0208 955 7008. We will be able to arrange for a copy to be sent out to you.

I’ve ordered a print issue. When will my first copy arrive?

Our magazine is typically published on the Thursday of the first full week of each month. If you’ve subscribed to the print edition before Tuesday of that week, you should receive the printed edition. If not, your first printed copy will be for the following month. As a subscriber, you’ll have access to the digital edition of the magazine, which can be found here.

Advertising Opportunities

Please don’t hesitate to call us on 0207 772 8448 or email Catherine Tomlinson, catherine.tomlinson@insidehousing.co.uk, with your query.

Want to submit a story? Your Editorial Opportunities

If you'd like to submit a story or a comment piece for consideration, please send us an email via Sarah Williams, sarah.williams@oceanmedia.co.uk with a short summary of the news article, feature or comment/blog idea.

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For general enquiries you can contact Social Housing at:

3rd Floor, 4 Harbour Exchange Square, Isle of Dogs, London, E14 9GE

Tel: 0207 772 8300

© 2020 Social Housing
All rights reserved
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