HAs must ensure TSM data is ‘consistent and transparent’, regulator says

Other powers the RSH has under the Social Housing (Regulation) Act includes being able to issue unlimited fines and conduct Ofsted-style inspections of properties.

The TSMs include 12 “tenant perception” measures, which landlords must obtain through resident surveys. Ten “landlord management information” measures are also included. 

The new guidance also includes what the regulator said are “important requirements around background and contextual information to support understanding of the results”. 

The system to submit the results of TSMs will launch on 1 April next year, with a deadline to submit information of 30 June. 

Will Perry, director of strategy at the RSH, said: “Landlords must follow our TSM data return guidance to make sure they submit consistent and transparent TSMs that tenants can use to hold them to account.” 

Only landlords with 1,000 or more properties are currently required to submit TSMs. 

However a pilot scheme to test the feasibility of requiring smaller landlords to collect and submit similar data was launched in July.